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An Adjustable Rate Mortgage is a mortgage for which the interest rate is not fixed but changes during the life of the loan, according to movements in an index rate. The housing market is ripe for a type of financing known as “2-1 Buydown.” Simply put, the buyer reduces their monthly interest rate on their mortgage for the first two years. The first year they pay 2% lower than the note rate and the second... We’re committed to supporting each client in their home loan journey with integrity, flexibility and the right level of time-sensitive urgency often required.
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Planet Home Lending Reviews
Planet Home picked up the phone almost every time I called, which I appreciated a great deal. My wife and I followed Dirk from another lender to purchase our second house. Dirk always goes above and beyond with communication about loan options, pricing, and whole-picture financing.
I worked with Brian Jaeger and Nicole McQueen. They were both responsive, prompt and personable. They made this stressful process pleasant for me.
Customer Service Agent
The term “closing costs” refer to all of the charges you’ll need to pay before your loan is completed. This can include origination fees, title insurance, prepaid escrows, and more. Closing costs can vary significantly, and your Planet Home Lending Loan Consultant will provide more details during the loan process. A pre-qualification is a basic review of your finances to determine if you’d qualify for a mortgage.
Getting information on a mortgage or a refinance was almost impossible. 3 different officers were in contact with us and all 3 had more or less information than the other 2. Refused to explain questions we had replying with non answers. Unfortunately we were forced to use PHL due to previous transactions and very little time to complete the close. Another was very out of touch with the process and the other was a supervisor who wouldn't take responsibility for the other 2.
Planet Home: An almost painless refinance
Updates servicing system with relevant notes/comments. NewDayUSA sold our loan to this clown show almost immediately. Thank God we refinanced again as soon as possible to get rid of them. Every thing I have read on the negative reviews is absolutely true.
Ability to calculate figures and amounts such as interest rates, percentages, ratios, etc. Maintains knowledge of procedural guidelines and investor requirements in order to work cohesively with various Loan Servicing departments. Provides follow up to customers regarding any outstanding issues, adhering to follow-up dates tracked through the Loan Servicing System. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Mortgage Customer Service & Collections Supervisor
To assert an error or make an information request, submit inquiries or concerns, or request an employment verification.
Planet Home Lending was able to get our loan closed quickly and at a good rate to help us get into our new home as fast as possible. Ed, our loan officer, was quick to respond to any questions or concerns we had during the process. My closing was horrible lack of communication, the numbers from the beginning were never. The money from the previous year was not paid to the city, and they took the money from 2022 to pay it. And they raise my monthly payment to compensate for their mistake.
Will your overall financial picture be improved by reducing your mortgage principal or... Due to Covid we applied for a Mortgage Forbearance and received it. We just had our loan readjusted now that the forbearance has ended. We were treated very fairly and anytime I contacted Customer Service, they were polite and answered all my questions.
Maintains policies and procedures including the customer service reference guide. Assists with development, documentation and implementation of new procedures in accordance with PHL’s Procedure for Change Control. Compiles and monitors daily/weekly/monthly operational statistics and reports for team and Call Center Director. Analyzes trends, variances and problem situations to make recommendations for operational improvement. Provides accurate reporting on results, including production statistics, actual result to goal and forecasting projections.
The press generally sells sensationalism through headlines and often misses the reality of what is really happening. Works closely with the Loan Counseling department to ensure payment information provided is accurate and consistent. Ensures borrower contact info is updated and payment status established on every call.
People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Planet Home Lending makes it simple to analyze multiple home loan options that fit your lifestyle and financial goals. With help from the home loan pros at Planet, you confidently choose the home loan scenario that works best for you. I am extremely happy with the service I received.
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