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Promptly responds to all escalated telephone inquiries. Check out the latest webinars, join us at our next event, and read our success stories with customers and partners over at the Resources page. Prepares payoff statements, assignments of mortgage and release of lien documents according to state compliance guidelines.
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Planet Home Lending Reviews
In general, a pre-qualification is based on unverified information you provide and does not include a credit check or any documentation, and is therefore not a firm guarantee of a loan. A rate lock means that you’re guaranteed that specific day’s mortgage interest rate for some predetermined period, typically 30 to 60 days. If interest rates have been trending upward, it’s generally a good idea to lock in your rate. While the prevailing mortgage rate doesn’t usually make a significant move over a month or two, it’s certainly possible. In the current rising interest rate environment, our clients are asking about the benefits of paying more each month on their mortgage as well as what it means to “recast” the loan.
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I refined my mortgage and then this…
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This is the worst experience I've had with a business. I'd call it a scam if it weren't simply poor customer service and an abysmal user experience. I've been trying to get Planet Home Lending to open an escrow investigation since July 2022. I've been calling in monthly and providing documentation.
Customer Service Team Lead
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401, and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans. Assists with monthly and quarterly quality review meetings with Customer Service Representatives to ensure compliance with these standards. Responds to all borrower inquiries via phone and/or correspondence ensuring high quality service and timely response, adhering to productivity and regulatory requirements. Researches customer issues and works towards resolution when needed.
Unlike a pre-qualification, a pre-approval can be a valuable tool in the home-buying process. As part of a pre-approval, a lender will check your credit, verify your income and employment, and commit to lending a certain amount of money. A pre-approval shows sellers that you’re serious about buying a home, and that you’re likely to be able to follow through on a bid, and close on their property. There is a typhoon of information focused on the housing sector and mortgage rate environment circling the airwaves these days.
Providing Guidance Throughout the Mortgage Process
Mortgage banking/loan servicing experience preferred. At Planet Home Lending, we want to make sure you get the right home loan for your financial goals. Whether it’s purchase or refinance, cash-out or remodel, we offer great loan products, excellent service, and a dedication to your needs that doesn’t end at closing.
Specific vision abilities required by this job include close vision, and ability to adjust focus. When it comes to Colorado home purchases and refinances, everyone on the Planet Home Lending Boulder Team works tirelessly to secure financing for their clients. This team is anchored by four industry veterans — Blue Hessner, Brian Weinberg, Dirk Walker and Todd Adelman — who have been together as Colorado mortgage lenders since 2015. They boast more than a half-century of combined local lending expertise and have received numerous awards for their superior customer service. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
PMI protects a lender against loss if a borrower defaults. PMI is required from most homebuyers who obtain loans that are more than 80 percent of their home’s value. PMI premium payments may be cancelled under certain conditions when the amount owed on the loan is less than 80% of the value of the home. Ask us for our conditions and procedures to request cancellation of PMI premium payments. The primary purpose of the CUSTOMER SERVICE REPRESENTATIVE I is to resolve all borrower inquiries on current mortgage loans received either via inbound calls or correspondence.
Maintains policies and procedures including the customer service reference guide. Assists with development, documentation and implementation of new procedures in accordance with PHL’s Procedure for Change Control. Compiles and monitors daily/weekly/monthly operational statistics and reports for team and Call Center Director. Analyzes trends, variances and problem situations to make recommendations for operational improvement. Provides accurate reporting on results, including production statistics, actual result to goal and forecasting projections.
In 2022, Planet Home Lending will plant 100,000 trees as a corporate sponsor of the National Forest Foundation. It’s midnight snacks and lazy weekend mornings. It’s memories of the past and planning for the future.
No mortgage loan applications for properties located in the state of New York will be accepted through this site. Quality residential mortgage services in the Boulder county and surrounding areas for more than eight years. My mortgage experience rests on a strong foundation in the banking industry, having worked with US Bank for eight years, where my roles included serving as Branch Manager... “Every decision and recommendation is made with our borrower’s best interest in mind. Ensures welcome calls are completed timely for all new loans and acquisitions.
Your credit score demonstrates your history of debt payments to entities that loan you money. There are three credit bureaus , and each bureau scores credit... A Colorado native, Jessica entered the mortgage business in her teens. Her unique understanding of the many complexities that arise during the home loan process makes her stand out. She has an innate ability to craft successful loan packages, based on her former role as a Loan Processor.
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